Refund policy

At Heat Archive Co., all sales are considered final. We do not accept returns, exchanges, or issue refunds except in the limited circumstance outlined below.

1. No Returns or Exchanges

Due to the nature of our products and inventory, all purchases are final. By completing a purchase, the customer acknowledges and agrees that:

Items cannot be returned for reasons including (but not limited to): sizing issues, change of mind, or buyer’s remorse.
We do not offer exchanges under any circumstances.

2. Exceptions — Errors on Our End Only

A return or refund will only be considered if there is a clear and demonstrable error made by Heat Archive Co., such as:

You received the wrong item (different product than ordered), or
The item received is materially different from what was described.

To qualify:

The issue must be reported within 5 days of delivery.
The customer must provide clear photographic evidence showing the error.
The item must be unused and in the same condition as received.

Heat Archive Co. reserves sole discretion to determine whether an error has occurred.

3. Resolution Process

If an error is confirmed:

We may offer a replacement item, if available, or
A refund to the original payment method

We are not responsible for:

Minor variations (e.g., color differences due to lighting or screens)
Normal wear, manufacturing characteristics, or subjective expectations

4. Compliance with Connecticut Law

This policy is disclosed in accordance with applicable Connecticut consumer protection laws. By purchasing from Heat Archive Co., the customer agrees to these terms, which are clearly presented prior to purchase.